Returns
You may request a return (RGA#) within 30 days of your order date by emailing stairpartsonly@yahoo.com. Returns outside our 30 day return policy will not be accepted, unless defective. Once a return (RGA#) is requested, you will receive an email with instructions on how and where to return your package. Customers are responsible for any freight arrangements and/or costs associated with the returning package. RGA#'s are good for 10 days from the date of issuance. (No Returns On Fisher Stair Starter Steps.)
In order to receive a refund, all items on your return must meet the following criteria:
Must have been issued a valid RGA
Must be in resalable condition
Must be free from scratches and/or defects
Must be in original manufacturer's box and packaging
Must have not been installed
Must not be missing pieces
Must not be a special order or non-stock item
No Returns On Fisher Stair Starter Steps
Refunds
Refunds will be credited to the original form of payment once the product is received back and inspected by our warehouse. This process usually takes 7-10 business days. Please note that your refund will be subject to a 25% restocking fee and shipping charges are non-refundable once an order or part of an order has shipped from the manufacturer warehouse.
Cancellations
Orders may be cancelled without a cancellation fee if it is a stock order that has not shipped from the manufacturer warehouse, or a non-stock order within 72 hours of order placement. All special factory orders will be subject to a 25% cancellation fee. If your order is too far along in the shipping process, we will be unable to cancel it and you will need to request a return (RGA#) upon receipt of the order. Please know, we pack & ship orders FAST!